FQA
Sure! We have custom rates for clients who come to use and wish to process more 10,000 images monthly. You may contact our managers by filling out this form if you fulfill the minimum requirement.
Most definitely! If you have many images to process and before you confirm the order you want to check the quality by having one or two image done, please let us know. However, there are some sample images already available here that you can download PSDs sample and check the quality. Also don’t forget that we offer risk free services- have your job done first, check the quality, and then you pay
Yes, you can rest assured. We create individual FTP accounts for every single customer with unique username and password. We highly recommend you use FileZilla to “Graphics Experts Ltd” FTP site, which can be found at https://filezilla-project.org/
Definitely! The official invoice will be given along with your work details.
100% yes. All our personnel have signed a non-disclosure agreement where they commit themselves to not taking any images out of the workplace or use it for any other purposes than for the job you require. Our entire equipment is also protected by firewall for inbound and outbound security and we use the latest antivirus protection in every computer.
Most definitely! Our eBay and Amazon-approved standardization documents are available for e-commerce solutions to sweeten your Amazon web shop images.
We are flexible and can work with your given requirements. We can provide almost any kind of format: if you just need clipping path then we will use JPG but if you need masking then we will send them in PNG, PSD or TIFF. Have something in mind already? You can always let us know which format you prefer.
Feel free to send us any file, whether it is JPG, TIFF, PSD or EPS. However, we recommend JPG files to save time if your final requirement is ok with this format. Please feel free to send us on [support@graphicsexpertsbd.com] what is best for you.
Visit the <a href=”quote-request.html” target=”_blank”>quote request</a> page. Upload your images, fill in and submit the form. You can expect a reply within ONE HOUR.
No, there are no limitations on the file size or amount of pictures you can send us. However bear in mind that our online uploader can’t upload file bigger than 64MB (each file), but you can upload as many smaller files as you need at once. If you have a file bigger than 64MB you will need to use the FTP system. Send us <a href=”ftp-request.html” target=”_blank”> FTP Request</a>.
Any time, any day; we are here for you 24 hours a day, 7 days a week and 365 days a year. Try us!
Completion time depends on the complexity and quantity of your project; we will let you know the turnaround time when we receive your order or request for a quotation. Most times you can expect a delivery within 24 hours; however smaller jobs as for 10, 20 or 40 images can be delivered in up to 6 or 12 hours. We understand sometimes the work is urgent and we want to support as much as we can in these cases. Just let us know and we will give you priority.
There are no minimums or maximums with Graphics Experts Ltd. Send your images, no matter the size, and you will get the same great results, because small businesses are as important as big ones.
We have a large selection of websites in which you can easily transfer and receive your images through our website or sendspace.com dropbox.com, and wetransfer.com. You may also send and receive it via secure FTP.
Thanks to GEL highly skilled DTP professionals, our customers rarely find any problem with their images. If this happens, don’t worry, send us an email and our company will have ASAP. This service is complimentary, and you wouldn’t need to pay anything extra. You can reject through our website. Your payment will go my credit. You can use the credit further orders.
Yes, we have an option for that. We have many clients who send us ongoing work throughout the year. If this is your case you can set up a weekly or monthly payment system. Every time you send us an order, we will add it to your one invoice with all the details including date, batch number, quantity, type of service required and price. Before you pay every week/month you will be able to check if everything is ok and then make a payment.
Our production based in a low labor cost region, where our group of in house skilled DTP professionals works to perfection. The accuracy and time efficiency of their work allows us to serve more clients better and with more competitive prices.
All our in house DTP professionals are highly trained in the kind of work they will be doing for you. With several years of experience and customer care, GEL’s professionals guarantee the excellent quality of their job. We check all work up to three times before sending it to you and we do everything we can to build a long term trusting relationship with you, our valuable client.
First you will receive your completed work and you will be able to revise it. Once you are happy with it, we will send you the invoice with all the details you need to pay, including a link. You can also login to your account to see/view/print your invoices and make payments. You can set up a monthly payment scheme for ongoing work. We accept Paypal, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit. You have also have the option to transfer the payment to our bank account UK or BD or send us a cheque if you are in the UK.
Absolutely! GEL has two options you can make payment along with submitting the order or only accepts your payment if you are 100% satisfied. But made payment before is most priority.
<a href=”https://graphicsexpertbd.com” target=”_blank”>Sign up</a> for a free account if you are new, it only takes 2 minutes. Login to your account, using your username and password. Upload your images and submit the Order form.
Learn more about contact to support@graphicsexpertsbd.com.
